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How to send in your device

We offer two shipping methods, depending on the option you selected when placing your order.

Self-Send option

You pack and ship the device to us at your own cost using any courier or postal service.

  1. Pack your device
    Turn off your device and pack it securely. Use soft padding and a sturdy box to avoid any additional damage during transit.
     

  2. Add a note
    Include a note with your order number (you'll find it in the confirmation email) and your email address inside the package.
     

  3. Ship the package
    Ship the package to the following address:
     

    PROFIX

    67 Causeyside Street

    Paisley

    PA1 1YT

    United Kingdom
     

    We recommend using tracked shipping.

    We do not recommend using Evri.
     

  4. Send the package to us

Prepaid Box option

We will send you a shipping box that is already addressed and prepaid.

  1. Wait for the package to arrive
    It will be delivered within 1–2 business days from the date you placed your order.
     

  2. Prepare your device for shipping
    Remove the outer plastic wrap from the package and open it. Inside, you’ll find soft padding and a new plastic wrap. Place your device inside, close the package securely. Wrap the package again with the new plastic wrap and seal it.
     

  3. Take the package to the post office
    The package is already addressed and prepaid. The postal worker will scan the package and print a shipping receipt for you.

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